Frequently Asked Questions (FAQ)
1. What is Deal Smasher?
Deal Smasher is Australia’s go-to online store for liquidation, clearance, and overstock products from top global retailers. We bring you authentic products at unbeatable prices – because everyone deserves Big Brands at Smashed Prices.
2. Are your products genuine?
Yes. All our products are 100% genuine and sourced from trusted suppliers. We deal in clearance and liquidation stock, so you get authentic products at heavily discounted prices.
3. Why are your prices so low?
We buy liquidation, clearance, and overstock goods in bulk, which allows us to pass the savings directly to you. No gimmicks, no knock-offs – just real brands, real savings.
4. How much is shipping?
Shipping costs depend on your location and the size/weight of your order. The shipping fee will be calculated at checkout. From time to time, we also run free shipping promotions.
5. How long will delivery take?
- Standard delivery: 3–10 business days within Australia.
- Express delivery (if available): Faster delivery at an extra cost.
- Remote areas may take longer.
You’ll get a tracking number once your order is dispatched.
6. Do you ship outside Australia?
Currently, we deliver within Australia only. International shipping may be introduced in the future.
7. What payment methods do you accept?
We accept major payment methods including:
- Credit/Debit Cards (Visa, Mastercard)
- PayPal
8. What is your return policy?
- Returns are accepted within 7 days if your item is faulty, damaged, or not as described.
- Change-of-mind returns is not available.
- Refunds are processed within 5–10 business days of approval.
9. Do your products come with warranty?
Some products may come with a manufacturer’s warranty, while others may not (as is common with liquidation stock). Warranty details will be stated on the product page wherever applicable.
10. How can I contact Deal Smasher?
You can reach us via:
Email: support@dealsmasher.com.au
We aim to respond within 24–48 hours on business days.